Export Mass Email-to-Case Attachments from Salesforce

Step 1: Select Download Type #

Go to “Files Downloader”. Choose Files & Attachments as the download option.

Thank you for reading this post, don't forget to subscribe!

Step 2: Select Salesforce Object #

Search for and select EmailMessage.

EmailMessage stores all emails related to cases, including customer emails and agent replies.

Step 3: Choose Download Source #

Select where you want to download attachments from:

Step 4: Search Email Attachments #

• Click Search.
  
• All email attachments linked to cases are automatically listed, including:
  
  • Customer email attachments
    
  • Agent reply attachments
    
  • Inline images

Step 5: Apply Filters (Optional) #

You can filter attachments by:

• Date range
  
• Email sender
  

This helps narrow down large volumes of Email-to-Case attachments.

Step 6: Bulk Download Attachments #

• Select multiple attachments or choose all results.

Step 7: Download Files #

• Click Download.
  
• A ZIP file is generated containing:
  
  • All email attachments and inline images
    
  • A CSV mapping file with metadata such as:
    
    • Case Number
      
    • Email Subject
      
    • Sender
      
    • File Name

After download, you will receive:

• A ZIP folder with all selected attachments
  
• Preserved file names and formats
  
• CSV file mapping attachments to case numbers and email details