---
title: "Export Mass Email-to-Case Attachments from Salesforce"
description: "## **Step 1: Select Download Type** Go to “[Files Downloader](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000HEWTBUA5)”. Choose Files & Attachments as the download option. Thank you for reading this post, don't forget to subscribe! ![files-downloader-files-download-from-salesforce](https://www.filesdownloader.us/wp-content/uploads/2025/12/file-downloader-usr-guide-9-e1766757714294-1024x453.png) ## **Step 2: Select Salesforce Object** Search for and select EmailMessage.…"
url: "https://www.filesdownloader.us/docs/export-email-to-case-attachments-salesforce/"
updated: "2025-12-27"
category: "All About Filesdownloader / Export Mass Email-to-Case Attachments"
---

# Export Mass Email-to-Case Attachments from Salesforce

## **Step 1: Select Download Type**

Go to “[Files Downloader](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000HEWTBUA5)”. Choose Files & Attachments as the download option.

Thank you for reading this post, don't forget to subscribe!

![files-downloader-files-download-from-salesforce](https://www.filesdownloader.us/wp-content/uploads/2025/12/file-downloader-usr-guide-9-e1766757714294-1024x453.png)

## **Step 2: Select Salesforce Object**

Search for and select EmailMessage.

EmailMessage stores all emails related to cases, including customer emails and agent replies.

![files-downloader-export-emailmessage-files
](https://www.filesdownloader.us/wp-content/uploads/2025/12/file-downloader-usr-guide-10-e1766757868470-1024x434.png)

## **Step 3: Choose Download Source**

Select where you want to download attachments from:

- EmailMessage records
- SOQL query
- [Salesforce List Views](https://www.filesdownloader.us/mass-export-files-from-salesforce-list-views/)

![files-downloader-export-emailmessage-attachments-salesforce](https://www.filesdownloader.us/wp-content/uploads/2025/12/file-downloader-usr-guide-11-e1766758000985-1024x447.png)

## **Step 4: Search Email Attachments**

- Click Search.
- All email attachments linked to cases are automatically listed, including:

  - Customer email attachments
  - Agent reply attachments
  - Inline images

![files-downloader-export-email-to-case-attachments-salesforce](https://www.filesdownloader.us/wp-content/uploads/2025/12/file-downloader-usr-guide-12-e1766758944631-1024x450.png)

## **Step 5: Apply Filters (Optional)**

You can filter attachments by:

- Date range
- Email sender

This helps narrow down large volumes of[Email-to-Case attachments.](https://help.salesforce.com/s/articleView?id=service.faq_cases_email.htm&type=5)

## **Step 6: Bulk Download Attachments**

- Select multiple attachments or choose all results.

![files-downloader-download-emailmessage-attachments-salesforce](https://www.filesdownloader.us/wp-content/uploads/2025/12/file-downloader-usr-guide-13-e1766759069472-1024x439.png)

## **Step 7: Download Files**

- Click Download.
- A ZIP file is generated containing:

  - All email attachments and inline images
  - A CSV mapping file with metadata such as:

    - Case Number
    - Email Subject
    - Sender
    - File Name

![files-downloader-export-mass-email-to-case-attachments-salesforce
](https://www.filesdownloader.us/wp-content/uploads/2025/12/file-downloader-usr-guide-14-e1766759174220-1024x440.png)

After download, you will receive:

- A ZIP folder with all selected attachments
- Preserved file names and formats
- CSV file mapping attachments to case numbers and email details

![](https://www.filesdownloader.us/wp-content/uploads/2025/12/asl-e1766818627896.png)