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Privacy Policy
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use Files Downloader, a product of Sastorm Software LLC (Available on Salesforce AppExchange), and tells you about your privacy rights and how the law protects you.
Thank you for reading this post, don't forget to subscribe!We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party.
Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Sastorm Software LLC, 8 The Green, STE R, Dover, DE 19901, USA.
Cookies are small files placed on your device by a website, containing details of your browsing history.
Country refers to: USA
Device means any device that can access the Service such as a computer, cellphone, or tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website and the Files Downloader application.
Service Provider means any third party processing data on behalf of the Company.
Usage Data refers to data collected automatically, such as logs, diagnostics, and activity metrics.
Product refers to the Salesforce-native app Files Downloader, provided by the Company.
Website refers to Sastorm Software LLC, accessible from https://www.filesdownloader.us
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.
Collecting and Using Your Personal Data
Personal Data
While using our Service, we may ask you to provide certain personally identifiable information, such as:
Email address
First and last name
Phone number
Salesforce Organization ID
Usage Data
Usage Data
Usage Data is collected automatically when using the Service. This may include:
Your Device’s IP address, browser type/version
Pages visited, date and time of visit, time spent on pages
Export logs, activity tracking, and error reports
When accessing the Service via mobile, additional technical data such as mobile device ID, OS version, and browser type may be collected.
Salesforce Data Access
Files Downloader only accesses Salesforce files, attachments, and documents for the purpose of exporting them as requested by you. We do not store or permanently retain Salesforce records or files on our servers.
Tracking Technologies and Cookies
Our website may use cookies for analytics, functionality, and improving the browsing experience. The Files Downloader app itself does not use cookies inside Salesforce.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain the Service, including secure file export from Salesforce.
To manage your account and licensing.
To contact you with updates, security notifications, or product information.
To provide customer support.
To improve performance, security, and usability of the Service.
For compliance with Salesforce AppExchange security requirements.
Retention of Your Personal Data
We retain Personal Data only as long as necessary to:
Provide the Service
Comply with legal obligations
Resolve disputes
Enforce agreements and policies
Exported Salesforce files are not stored by Files Downloader after the export process completes.
Disclosure of Your Personal Data
We may disclose your Personal Data in the following cases:
Business Transactions: If the Company is involved in a merger or acquisition.
Law Enforcement: If required by law or valid request.
Other Legal Requirements: To comply with obligations, protect rights, investigate wrongdoing, or ensure security.
We do not sell, rent, or trade your Salesforce or Personal Data.
Security of Your Personal Data
We implement strong security controls and comply with Salesforce’s AppExchange security review standards. However, no electronic transmission or storage method is 100% secure.
Children’s Privacy
Our Service is not directed toward individuals under 16. We do not knowingly collect their information.
Links to Other Websites
Our website may link to third-party sites. We are not responsible for their privacy practices.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
Sastorm Software LLC
📍 8 The Green, STE R, Dover, DE 19901, USA
📧 [email protected]
📞 UK +44 (734) 008 7301
📞 USA +1 302 310 4543